Frequently Asked Questions

Home    /    Frequently Asked Questions

General Questions

We’re happy to make bespoke lamps, lanterns and lampshades so just let us know if you have a particular colour requirement.

We try to ship with Royal Mail where possible.  Shipping costs are as follows:

Lamps and lanterns, enamelware, small ceramics, lampshades

UK – £3.50-£5.00

EU – £12.00

Rest of World – £25.00 – £30.00

We are unable to ship lampshades with a diameter of more than 30cm outside of the EU.

We use only Fusion Mineral Paint in our products – Fusion™ colours are non-toxic, lead free, virtually odourless and have zero added volatile organic compounds (VOC), contain no ammonia or formaldehyde.

All of our lampshades are made using high quality PVC which is fire resistant.  We use a range of cotton, velvet and linen fabrics.  If you’d like a different fabric to those seen please send us a message as we love bespoke orders.

All of our paper is high quality, thick Italian patterned paper or wallpaper.  If you’d like something different to those shown then just get in touch as we love bespoke orders.

All light-fittings are UK sourced and CE certified.  The cables are 2m long and fitted with an on/off switch. Our lamps have been fully PAT tested.  If you are ordering from overseas and a UK light fitting isn’t suitable or if you would like a more subtle light, then we also offer our lamps with a battery powered bulb.  These are switched on and off with a small pull cord underneath the lamp.

We aim to ship our lamps, lanterns and lampshades within 7 days of orders being placed. You order will be shipped using Royal Mail.

All products are wrapped and packaged using reused or recyclable materials. To avoid damage the hooks on lanterns are packaged separately. These can be attached with the small wooden pins (included).

We ship via Royal Mail wherever possible.

The base of the lamp separates from the top. You can be quite firm as the bamboo is very strong and you may need to apply some pressure. 

We want you to be completely happy with your purchase and will always work with you to resolve any issues. Please get in touch with us at: louise@thebamboobird.com

If you decide to return your item then the buyer is responsible for the return shipping cost.  All lampshades are made to order and are therefore cannot be returned.

Shopping Cart (0)

Basket